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IT support

E-mail and calendar restore: update 29 October 2012

Update: Historic data has been recovered to 2889 mail boxes as of 11:42 29 October 2012

E-mail and calendar restore: update 17 October 2012

This more detailed description explains what to expect when your Outlook is restored.

If you are using Outlook Web Access but want to go back to using the full Outlook, try it, if it doesn't work than you should follow these instructions to recreate your user profile.

Issues following restore

  • Some data may be restored and have gobbledygook in it - we are not able to retrieve more than this.
  • There may be missing calendar entries, tasks and Essex emails, from Tuesday 9 October lunchtime to Thursday
    11 October 11.30pm.
  • You will have duplicates of mail sent from non-Essex e-mails between 14 September - 12 October.

Issues that may apply to you

  • If you had delegates accessing your account they will need to be set up again.
  • If you use personal folders they will need to be reactivated.

Further help

If you experience any problems and have any further questions, please contact the IT Helpdesk helpdesk@essex.ac.uk or telephone ext. 2345.

E-mail service disruption: update 11 October 2012

If you have been affected by the e-mail server problems we have made you a new e-mail box that you can use.

Until we have more information, please use Outlook Web Access only - you can access this here: https://email.essex.ac.uk/owa/

E-mails that you have received from outside the University from four weeks ago will start appearing in your mailbox. When we start to recover your internal e-mail it will be posted into this mailbox, but this will take longer.

Please be aware that the following will be missing from your new mailbox:

  • calendar appointments;
  • personal contacts - global address book will be available; and
  • delegates - if you had delegates they will need to be set up again.

Our apologies for all the disruption that this is causing.
Information Systems Services (ISS)

 

General e-mail information

Accessing e-mail when away from the University

E-mail advice and guidance

All registered staff and students at Essex are given an email account on the University's central servers.

The Computing Service website has advice and guidelines for setting up and using e-mail, including:

  • Setting up your own computer or mobile to access your University e-mail account
  • How to stay within your e-mail quota
  • How to address e-mail
  • Off campus access to e-mail and other facilities

E-mail usage

E-mail subscription lists

A mailing list is a list of mail addresses which is known to the mail system by a single name. Mailing lists allow you to send the same e-mail to a number of people with a common interest by using only one email message. There are two types of mailing list: mandatory and subscription. Membership of mandatory lists is a consequence of your status within the University, membership of subscription lists is a matter of personal choice: it is possible to join, leave, or rejoin them.