Service User Involvement
What our students have said about Service User
These are just a few of the comments
that students have made about service user involvement in
I learnt the importance of listening
to service users.
The service user
involvement has been so valuable for my own professional development.
It allows me to look at experiences through the service users eyes and in
turn enable me to change my practice, in particular with listening and
communication skills. It has also reinforced my belief that when listening
to patients it is so important to follow through on questions or queries,
even when the working environment can be
Anne Marie Wallace (2nd Year BSc Nursing student)
I learnt that for service users the
seemingly little things can matter the most.
For me having service users involvement
was very helpful as it gave an insight into what they went through and
highlighted areas that are most important to them and that we, as nurses,
could/should address. Through their stories, I think the most consistent theme
was that it was the little things that mattered the most to them at the time of
their experience. For example, being offered a cup of tea or having their hair
washed seemed much more important than the bigger nursing tasks. I was marked by
one service user when they said that for them, a good nurse could mirror the
emotions/mood of their patients and I have become conscious of trying to apply
that into my practice a much as possible.
Zoe McKinley (
2nd Year BSc Nursing student)
A great tool that helps us to treat
people how we would want to be treated.
I think that Service User Involvement is one of the best educational tools we
can ever have as students. It allows us to consider our practical experiences
and as students we develop our skills more with the patients’ feelings in mind.
We learn to treat our patients the same way that we would like to be treated. To
me Service Users provide excellent learning experiences.
Mkwananzi( 2nd Year BSc
It helps me improve personal care
I really enjoy the service users coming in to the university and sharing their
experiences with me . As a student it makes me realise and understanding what
service users value from us in practice so that I can improve my personal care
giving and practice in the future.
( 2nd year BSc Nursing Student)
Gaining the service user’s perspective
helps us to develop more effective therapeutic relationships.
Throughout the Occupational Therapy (OT) course we have had numerous talks from
service users. They have provided a fascinating insight into the experiences and
perspectives of services users and their carers. During the Heath and Well-being
in Inter-professional Practice module, a service user with Spina Bifida came to
talk to us about his experiences of living with the condition and the treatment
he has received from various health care professionals. His input provided us
with an insight into what is important to him as an individual (e.g. his
independence) and the impact that OT has had on his life. He also discussed
social issues such as the challenges and discrimination faced by himself and
others with a disability. Gaining his perspective of these issues is vital for
us as OT students as it encourages us to empathise with service users, thus
enabling us to develop more effective therapeutic relationships and practice in
a more client-centred manner. The session highlighted to me the knowledge,
skills and attributes that service users value in healthcare professionals, and
it prompted me to reflect on the kind of OT I would like to be.