Customer service excellence
Customer service management
This course is designed to help participants develop their team to ensure
great customer service within the organisation and also to help you appoint the
right people to do so.
Further information and full course outline
Customer care to customer excellence
This highly interactive session is designed to help participants understand
the difference between good and excellent customer service, as well as enable
them to gain insight in the mind-set and skills necessary to achieve the latter
- consistently.
Further
information and full course outline
Listening to your customers
In this session, which is extremely effective in empowering people to
overcome communication challenges, we are looking at how to listen and question
effectively in a highly interactive way.
Further information and full course outline
Brochure Download
The Business and Management Training Centre provides a wide range of training courses facilitated by subject
specialists who are practitioners in their specific areas ensuring courses are practical, up-to-date and relevant
to your business or organisational needs.
Get an electronic copy of our 2011-2012 brochure
.