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Organiser's Evaluation Form

Thank you for choosing the University of Essex for your event, we hope you enjoyed your stay with us. To help us improve our services, please take a few moments to complete this questionnaire.

The University of Essex hopes to welcome you and your colleagues back in the near future.

 

Name of organiser:
Name of organisation:
Date of event:
Title of event:
How did you hear about our conference facilities?
How many events does your organisation hold each year?	- please select - 1 2 3 4 5 6 7 7 8 9 10+ 20+ 30+
Please rank the aspects which are important to you when choosing a venue:
Availability	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Price	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Facilities	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Location	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Capacity	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Customer service	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Other:	(please specify)
Please rank the aspects which are important to you when evaluating the success of your event:
Value for money	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Quality of facilities	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Competence of staff	- please select - 1 - very important 2 - important 3 - somewhat important 4 - a little important 5 - not important
Other:	(please specify)
How did we do? Pre-Event
Efficiency and ease of enquiry?	- please select - Excellent Good Average Poor
Quality of information received?	- please select - Excellent Good Average Poor
Efficiency of booking procedure?	- please select - Excellent Good Average Poor
Standard of service received?	- please select - Excellent Good Average Poor
Comments:
How did we do? On Arrival
First impressions?	- please select - Excellent Good Average Poor
Signage on campus?	- please select - Excellent Good Average Poor
Usefulness of delegate information?	- please select - Excellent Good Average Poor
Comments:
How did we do? Meeting Facilities (if applicable)
First impressions?	- please select - Excellent Good Average Poor
Comfort?	- please select - Excellent Good Average Poor
Cleanliness?	- please select - Excellent Good Average Poor
AV Equipment?	- please select - Excellent Good Average Poor
Suitability and location?	- please select - Excellent Good Average Poor
Comments:
How did we do? Catering (if applicable)
Accuracy in delivery?	- please select - Excellent Good Average Poor
Quality of food?	- please select - Excellent Good Average Poor
Suitability of menu?	- please select - Excellent Good Average Poor
Customer service?	- please select - Excellent Good Average Poor
Comments:
How did we do? Accommodation (if applicable)
Checking in / Collection of keys?	- please select - Excellent Good Average Poor
First impressions?	- please select - Excellent Good Average Poor
Cleanliness?	- please select - Excellent Good Average Poor
Comfort?	- please select - Excellent Good Average Poor
Overall standard of facilities?	- please select - Excellent Good Average Poor
Comments:
How did we do? Overall Service
How satisfied were you that our staff treated you in a friendly and professional manner?	- please select - Excellent Good Average Poor
How satisfied were you that our staff actioned your requests promptly and efficiently?	- please select - Excellent Good Average Poor
Overall how satisfied were you with the level of customer service you received?
What aspects of the service or facilities most impressed you?
Would you be happy to return? If not, why?
Further Contact
If you would like our Sales Co-ordinator to contact you please tick here:
If you know of anyone else who may be interested in receiving our brochure, please enter their contact details below:
Name of interested party:
Telephone number:
E-mail:

Disclaimer

Information submitted via this form is treated as confidential. Data will be used by the University of Essex for the purpose of marketing and monitoring sales and will be deleted when it is no longer needed for this purpose. No personal details will be passed on to third parties.

 

Page last modified on 06 April 2006.