11 November 2011: Undergraduate Student Satisfaction Ratings for 2010-11
Undergraduate Student Satisfaction Survey Results for 2010-2011: Summary and Response from the Head of Department
National Student Survey (NSS) of final year students (89% overall satisfaction)
We are pleased to have held our results very close the excellent levels achieved last year and indeed to exceed the University average in most categories. Particularly impressive was the improvement in organisation and management this year (+6%). One area we will address in response to the survey is academic support, in particular staff availability and providing help with study choices. The SSS results suggest we are already doing better with this type of information but it will be followed up by input from tutors and Year Organisers. In final year we will be organising research project clinics for students to drop in for advice and guidance on general issues, which should help in cases where supervisors are busy with other aspects of their workload. Students in final year consistently report on the friendly and supportive staff and this no doubt reflects their positive relationships with their individual research project supervisors, as well as lecturers they have known for three or more years by this time.
Student Satisfaction Survey of students in Years 0, 1 and 2 (89% overall satisfaction)
We are really pleased to report several areas where we improved since last year: information about marks/degree classes, promptness at providing feedback, timetable efficiency and student’s belief their degree will help their career/future study all improved by 10%. These are large positive changes suggesting we have been successful in improving student experience and we will be working hard to maintain this satisfaction. Access to learning resources improved, as did access to advice and support, although we would like to see this increase further. Areas we have identified from the SSS with more room for improvement are to try to make lectures more interesting and work at increasing students’ confidence (presentations and tackling problems). The key aspect we want to target for improvement during the year ahead is students indicating that they are not getting sufficient detail or clarification of things they do not understand in their feedback . In response to this a series of small meetings will be held with Student Reps to get their input into redesigning our feedback grids, and we have already received some useful specific information via our Staff Student Liaison Committee. One common positive experience for many students was the use of online resources from the ‘core’ Biology text and it is very helpful for us to know that this is seen as a real benefit by so many.
Professor Christine Raines
Head of School