Please find below a list of FAQs and Information about our services:
|About booking||About AV rooms||About AV training||About AVMS|
How do I book equipment?
First we recommend that you visit the room in advance and make yourself comfortable with the setting and equipment. If then you realise you need some other equipment please either book online or email, with a 24hrs (office time) notice in advance.
How much does it cost to borrow equipment from you?
We do not charge for borrowing equipment for internal events and academic use. But be aware that you might still be liable for any loss or damage to the equipment and accessories, so it is your responsibility to look after the equipment and do not leave it unattended in the room.
Will you come to set up the equipment for me and collect it later?
We expect people to be independent using AV equipment, so we recommend that you attend our AV training sessions as we don't set up equipment for you. If you have any problem after you setup the equipment then we could help you, but we can't promise that our staff will be available when you need them.
If you have a problem carrying the equipment then please make arrangements with your department for assistance.
Will you deliver my booking to the room?
We do not deliver equipment to rooms, except such as bulky items, TV rigs and over head projectors (traditional OHP).
Is my booking confirmed if I don't get email reply?
We will reply within 24 hours office time, but emails could be missing or misread so please contact us again if you haven't heard from us.
Be aware that if the "Subject" of your email is blank you have a high chance that your email will be filtered out as SPAM, so please fill it in with reasonable information.Back to top
How do I know what equipment is available in a room?
We recommend that you visit the room in advance and make yourself comfortable with the equipment and settings. It is your responsibility to be able to deliver your lecture to students.
What to do if the equipment is faulty?
If during your lecture you find any equipment faulty please give us a call (01206 87) #3220 by either internal phones available in most of the corridors or by using your own mobile.
If you can continue your lecture without the faulty item then please contact us once your lecture has ended, by email with as much information as you can (time, visual problem and other factors you may consider).Back to top
How do I book training for using AV equipment?
Please use our online booking for training using AV rooms. For any other equipment please email us with your requirement.
Can I book training out of those dates and time?
Exceptionally time to time we run training such as one-to-one and departmental one, so please contact us.Back to top
What are your office hours?
Our Service Counter at LTB Foyer is open from 8.30am to 6pm, Monday to Friday. For calls out of those hours there is an answer machine ready to take your message.
For any emergency out of those hours please call 07881 803 742.
We have a working pattern of 8.30am to 6pm, Monday to Friday.
What if I book on the phone?
We do not accept phone bookings, only enquires. Any event, service or equipment needs to be done by email.