Strategy 2009-10 to 2013-14
Key performance indicators
Facilities
Our KPIs give information on targets. Please see the
full list of KPIs for further information.
Further information can be found in the
Facilities Strategy.
The context of the targets can be found in the
Strategic Plan.
KPI 6 - Facilities
| Performance Indicators |
Measurement |
Target/Milestone |
| 6.1 |
Estate enhancement |
Progress with capital investment plan |
Completion of current
projects to schedule and budget |
| |
|
Functionality of buildings (as recorded in annual
Estates Management Statistics (EMS)) |
Proportion of building in Royal Institute of Chartered
Surveyors (RICS) categories 1 and 2 for functionality better than sector
median |
| 6.2 |
Estates Management |
Maintenance spend (as recorded in EMS) |
Maintenance costs per m2 GIA consistent with sector
median |
| 6.3 |
Environment |
Carbon emissions (as recorded in EMS) |
Carbon emissions per m2 below legislative limits and
sector mean |
| |
|
|
Achievement of Green Task Force
objectives |
| 6.4 |
Security |
Number of reported incidents on campuses |
Recorded incidents decrease year on year |
| 6.5 |
Information communication technology (ICT) facilities
and services |
Service availability and quality |
Service availability at 99.9% 09:00 to 18:00 during
term (all campuses) |
| |
|
|
ICT spend per student in line with 1994 Group
institutions (UCISA data) |
| |
|
|
Student satisfaction with ICT provision (NSS q17) in
top half of 1994 Group institutions |
| 6.6 |
Library |
SCONUL indicators - quality and accessibility of
library resources |
Investment (space and library expenditure) in line with
1994 Group |
| |
|
|
Library management: >50% spent on books; high ranking
for stock provision and usage |
Note: KPI6 was last reviewed by Council on 18 July 2011.